A free consultation is included with each service purchase. Consultations are available before selecting a service. If TheBrandingRx declines the project after the consultation, the fee is refunded. If accepted, the consultation fee is applied toward the total service cost. You may also choose to skip the consultation and proceed directly to the design form.

As an online business, we don’t keep traditional hours, but all project timelines are based on business days. Project acceptance takes 24–48 business hours. Saturdays, Sundays, and major holidays don’t count as business days, so please allow 24–48 hours for responses during these times. Consultations are based on availability.

We communicate via client portal / email.

All payments are non-refundable and non-transferable. Once payment is received, we will review your questionnaire. If we determine that your project is not a fit, you will receive a full refund prior to the start of any services. Otherwise, a contract will be sent via email, at which point your payment becomes final and dedicated to your project.

Logos and other services such as e-flyers and business cards take 7-10 Business days

Websites take up to 3 business weeks.

After purchase, you will receive a link to the design form to share your brand goals. Once submitted and reviewed, a contract will be provided to confirm your project’s acceptance. Don’t worry if you’re unsure about your branding the form is pretty basic + ; we’re here to help!

Each service includes a set number of revisions, as specified in the product description. Additional revisions may incur extra fees.